You matter.
Connection matters.
Restorative connection policy
Purpose and Principles of this Policy
• To support clear, respectful acknowledgement of your dissatisfaction with my services
• To support timely and transparent flow through any complaints
• To support a resolution process that is fair and supportive of all parties
Personal Message
Please know that I wholeheartedly welcome feedback and raising of complaints. I strongly believe that every voice matters and I want yours to be heard, particularly in relation to any hurt you may have experienced at my doing.
It is a great source of surprising comfort to me to know that I will make mistakes and I will end up creating harm, despite my very best intentions not to. Knowing this, allows me to be kinder to myself, and to have more capacity to hear others when I have created harm.
Procedure
If you are dissatisfied in any way with any service you receive from me, including workshops, events or private sessions use GROWS and…
1. Get some support
As our practice is based on NVC, which is a community based practice of mutual support, please see if you have capacity to get some support from a member of the NVC UK network (or an empathy buddy or someone else you feel comfortable with) to help you get clear about your needs.
2. Contact me
Contact me with your complaint (or ask a friend or support person to contact me). Please let me know your complaint by email. Please put the word 'Complaint' in the subject header.
If necessary and appropriate, we will have a conversation for me to hear your complaints and find a resolution of the issue. If you are satisfied, this is the end of the process. If at the end of this process, you are not satisfied with the outcome I would propose enlisting support / mediation from Conflict Transformation Weave (https://ctw-uk.com/home/about-ctw/), although I would also be open to alternative forms of supported conversation.
Thank you for your honouring of your own needs in relation to the connection we have.